What We Do
the OFFERING
This offering provides the client with a comprehensive business review of key elements of high impact service provider and/or software relationships in the context of current objectives and business conditions. The review will result in recommendations to more effectively align, improve, and manage the following:
- Scope
- Software/Service Provider Relationship and Performance
- Operational Risk
- Costs and Cost Management
- Productivity, and
- Technology, Systems and Infrastructure
the BENEFITS
The payback from a Contractual Relationship Review is measurable and, depending on how quickly suggested improvements can be implemented, is usually a substantial multiple of your investment.
- Financial benefits normally range from 3 to 10 times the cost of the review, and
- Non-financial benefits include improvements to service provider performance, tighter metrics, better reliability, increased productivity and closer relationships.
the REVIEW PROCESS
Following execution of a non-disclosure and confidentiality agreement, a web-based teleconference kick-off meeting will reaffirm the scope of the Outsourcing Relationship Review. All involved parties should participate, to ensure agreement on the scope and objectives.
During this kick-off meeting, we will define the information requirements such as contracts, invoices, supplier performance reports and client procedures associated with the relationship. The client will share these documents, electronic media being the preferred format.
Following the review of supporting documentation, a second web-based teleconference will be held to determine the frequency and schedule for on-site client meetings. On-site meetings are generally an hour each and typically include:
- The client's internal Service Provider Relationship Manager
- Personnel involved in auditing and approving Service Provider invoices
- Other individual(s) who may have been involved in any Service Provider disputes within the past 2 years
- The Business Line Executive responsible for services provided all or in part by the Service Provider under review
- Operational and IT Management as appropriate (e.g., disaster recovery, network management)
- Ideally, an individual representing the internal end-user community of the Service Provider
- Optionally, General Counsel (anticipating potential changes to the existing relationship), and
- Usually one or more sessions with the Service Provider
Learn More About the Process